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Small to medium sized businesses (SMB’s) can now take a look at telephony communications applications that will enable them to compete with larger Companies by providing them with the interception of traditional IP Telephony & advanced internet applications, resulting in more efficient customer communications.
Unified Communications are essential to the future of workforce relationships. It entails the re-direction of a voice, text or email message to the device closest to the intended recipient at any given time (wherever the recipient is active). This ensures quick efficient service and communication when you need it.
It is more cost effective to maintain as it is billed at a “per month / per employee” basis – you can also attach videos, email chains or large documents to the call, providing the customer with substantial information to the related call / order.
New developments in Technology options & pricing allows Small to Medium-sized Businesses (SMB’s) to be far more focused on customer service and being pro-active instead of focusing on their limitations.
The following Options make it possible to expand your SMB:
Purchasing through a value added reseller:
This is the most preferred option for SMB’s as it customizes Unified Communication systems according to your business needs, integrating with existing email systems and the usual business processes.
Leasing from the manufacturer:
This option is especially applicable for mid-market firms with more complex business requirements where purchasing a system direct from the supplier is preferred. This means the company can own the equipment. Many providers like Mitel offer this option.
Hosted Solution:
Where capital is limited a hosted model is a better –more feasible option as the costs are predictable. There are no monthly costs and no investment in the PBX equipment.
Managed Service Model:
This option offers the best of both worlds where the SMB agrees to a long term, exclusive contract with fixed monthly payments for hardware, software, and insurance of equipment. Specifically structured to offer the necessary support for current communications as well as provide for future needs.
Each business is unique to their requirements and needs. Determining these needs and where you see your business in the future, will ultimately determine which solution will be the best for your Company .
Unified Communications offers expanded customer acquisition strategies for SMBs, connecting them to a larger –even global- customer base. With Unified Communications a Company in SA can for instance connect to buyers in other countries without having to invest in office space overseas.
Choosing the right communications platform is one of the most important and significant choices SMBs can make as they set their course in the global economy.
Mitel is leading the way toward a new and more personalized approach to communications for enterprise and small business. Mitel solutions allow you to collaborate over distance and time and to interact with your customers, colleagues and partners like never before by providing you with flexible and personalized tools that allow you to leverage the latest advances for personal and organizational advantage
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