Customer: Plumbers@Once
Industry: Services/ Trade
“Using Telviva has helped us efficiently and cost-effectively stay in touch with our plumbers 24/7. The mobile voice solution has helped to better engage with customers, managing agents and insurance companies Additionally, the service we have received from AnD Communications, a local KZN company owned by Telviva, has been exceptional, and they have assisted whenever we have faced a challenge. I give them ten stars for service,”
Danielle Meyer – Administrator at Plumbers@Once
Background
Plumbers@Once is a Durban based company which provides a wide variety of plumbing services from Ballito in the north, to Illovo Beach in the south and inland to Botha’s Hill. The company has qualified plumbers and fully equipped service vehicles attend to all general residential plumbing issues and plumbing emergencies 24 hours a day, 7 days a week, 365 days a year. The growth of the business over the last seven years has been as a result of prompt efficient service to customers for which the company prides itself.
Plumbers@Once initially switched to AnD Communications, a company owned by Telviva, in 2016 due to poor connectivity and service in the area from the incumbent telecommunications provider. Using Telviva One, they also benefited from significantly improved service and reduction in call costs as a result of calls between the office and plumbers – and vice versa – being free.
Critically, using Telviva One when the national lockdowns began made a world of difference to Plumbers@Once, as they were able to make a seamless transition toward remote working, with their business communications available via web browser on desktops or laptops and on mobile devices, enabling true mobility for the company’s teams.
Being a company that offers a 24/7 service means that it has to be able to communicate with staff at any time, and using Telviva One made the process more cost effective, as well as improved access to teams during an emergency. Easily being able to divert numbers ensures that anyone calling their advertised number gets through to the right employee on duty regardless of the time of the day. Calls can also be recorded with this solution to ensure compliance.
With plumbers in the field also being able to make all business related phone calls from the Telviva Mobile app without having to worry about mobile expense claims, they are able to stay in frequent contact with the office, keeping them abreast of developments, and assist clients telephonically when their expertise is needed. This in turn has reduced some of the burden on admin staff, who are able to focus on administrative duties, customer payments, service and dealing with managing agents rather than just redirecting calls.
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