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AVAYA IP OFFICE

Here is the latest updated offering from Avaya’s IP Office Product. IP Office has been a huge success, and AnD support many in the Durban area. As Avaya business partners for the past 15 years, AnD has extensive experience in supporting Avaya products in the Durban and greater KZN area. Our speciality is Avaya IP Office, which can either be a software-based or appliance-based PBX, and supports up to 2000 users across 32 locations on a single network. IP Office has a full suite of VoIP, Call Centre, and real-time communication offerings as part of its portfolio. Why not have a look at the latest product sheet for more details, and contact us if you need support or sales on Avaya.

Telviva’s Vision: A pioneering solution for real-time communication & PBX Vs. PABX. Is There Really A Difference?

Should you differentiate between a PABX or a PBX? No, but what you do want to do is differentiate between your provider. This article goes into the detail, with some interesting history and describes both on premise from the past and cloud based PBX into the future. At AnD we support both, but we only provide the best of breed products like Avaya IP Office and Mitel MiVoice Business for On premise systems. For our Cloud based hosted PBX, Telviva is the product for reliable VoIP based communications. The article about Telviva Vision explains some of the custom developed, web based tools provided to make the end user telephony experience great. Look out for an article shortly on Telvia Mobile, our own mobile smartphone app due to be released soon.

PBX Vs. PABX. Is There Really A Difference?

The world of telecoms can be a tricky one. Websites all over seem to give a lot of information on their products, but it’s seldom the information you actually need. At Telviva, we want to simplify your life, not confuse it, so we thought we would break down a small question that some of our customers and clients have been asking us; “What is the difference between a PBX and a PABX?” The first obvious thing, is the introduction of that little ‘A’. In a nutshell, PBX stands for Private Branch Exchange, and PABX stands for Private Automatic Branch Exchange. The word ‘Automatic’ gives a hint as to how the two differ from each other. Basically, a PABX is a type of PBX that is simply automated.

Connection Telecom buys majority stake in call centre firm

South African public cloud communication solutions provider Connection Telecom has acquired 51% of shares in Analog and Digital Communications (AnD), an independent provider of private branch exchange and contact centre voice solutions, for an undisclosed amount. Founded in 2004, Connection Telecom is an independent provider of multi-tenanted cloud real-time communications solutions to Southern African businesses. Under the deal, AnD's existing owners and executives, Kelvin Brown and Jill Thompson, retain their management responsibilities, and no changes in the current employment structure of AnD is expected.

The top advantages and disadvantages of cloud hosted pbx systems

In businesses and organisations across the world, rooms once humming with wires, black boxes and blinking lights now sit empty. In a phone cupboard, there’s only dust, a single lonely terminal, or perhaps a foosball table where IT pros can let off steam. The cloud – and more specifically, cloud hosted communications – is the source of the transformation, which has fundamentally changed the IT landscape. Some IT pros have embraced it. Some are working on migrating to hosted PBX systems over time. And others, through choice or necessity, are sticking with an on-premises PBX approach.

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